We Are Memento
Hospitality experts. Brand experience specialists.
Based in Vancouver, we help residential developers and hospitality brands across Canada, the United States and Australia create places, programs and experiences that bring people together.
Our Story & Services
Memento is a hospitality consultancy that helps brands and properties create a stronger sense of belonging.
Our experience was shaped in the worlds of private clubs, hotels and memorable events, where the quality of an environment is defined not only by how it looks, but by how people are welcomed, engaged and brought together within it.
Today, we bring that expertise to residential developers seeking to distinguish their properties beyond the design of the units and amenities themselves. Through resident experience strategy, service standards, programming and activation, we help turn well-designed spaces into places people use, value and feel connected to.
We also continue to work with private clubs, hotels and hospitality brands to strengthen their experiences, engage their communities and bring their brands to life.
Our work spans five connected areas: discovery, experience design, training, activation and measurement.
Residential Brand Experience
Residential isn’t just about buildings.
It’s about the experience of living there.
Memento helps residential developers create hospitality-led communities through resident experience strategy, service standards, team training and memorable programming.
Private Clubs
The Private Club industry is unique and deeply cherished by its members. We understand the delicate balance between tradition and modernity and tailor unique strategies that invite a new generation of members to fall in love with a club’s rich legacy.
Premium Events
We have produced thousands of events from large-scale launch parties, to sixty-person premium dinners and intimate personal gatherings. Whether to engage staff or clients, we have the ability to design remarkable events that people talk about for days and weeks to come.
Memento Concierge
Time is your most valuable commodity. Delegate to us and we will help you win every moment whether in business or leisure. Our experience in high-end hospitality gives us a platform to deliver moments and solutions that matter to our highly select concierge clients. You call, we answer.
Showcase Experiences
Vancouver Club
Taking a contentious policy and making it a win for management and membership.
